Requirements for Piranha Predictive Dialer - Call Center Software by EVS

1) Server computer - See computer section below.

2) Workstation computer See computer section below.

3) Telephone/Headset for each agent and supervisor. We do not provide these because there are a wide variety of choices and preferences.

Recommended - Go to http://www.headsetexperts.com or Office Depot.

For corded headsetst: Plantronics T10, priced from $60 to $90.

For wireless headsets: Plantronics CT11 or CT12, priced from $50 to $100.

4) Telephone Lines for dialing may be standard analog or digital T1-PRI (either 4 ESS or 5 ESS or DMS 100). Note: T1-AMI lines are not supported. VoIP lines are not recommended. The telephone company feature “call transfer disconnect” or a PBX will be needed if call transfers will be used.

Phone lines are NOT needed for any agents because the PIKA voice boards fulfill that need.

Note: Telephone cables are NOT supplied with the Type 2 Predictive Dialers due the unknown lengths that each customer requires.

	Type 1: Single Agent Predictive Dialing Station
	This type dials on 1 to 3 telephone lines for each agent. Each agent is independent from any other agent. With this type, you can have only one agent or you can have multiple agents, but they will be independent of each other. This type is the simplest and least expensive method of predictive dialing.
	Type 1 Requirements: (Also see "Site Preparation" section below)
	1) Computer - see computer section below. 2) Powered Telephone Headset System for each agent (a stand-alone telephone is not used). We do not provide these headsets because there are a wide variety of choices and preferences. Recommended: Go to http://www.headsetexperts.com, or Office Depot. For corded headsets: Plantronics S11 or S12, priced from $50 to $80. For wireless headsets: Plantronics CS50 or CS55, priced from $175 to $250. 3) Telephone Lines - either 1, 2, or 3 standard business or residential analog lines. VoIP lines not recommended.

	Type 2: Multiple Agent Predictive Dialing System
	This type can dial on many telephone lines from one computer and connect the calls to multiple agents as they are available. The predictive dialer software and the list of telephone numbers are located on the server computer and each agent uses a work station computer with agent station software. Three hours or one year (whichever comes first) of Technical Support by telephone and/or by email is included. Networking of computers is required with this Multi-Agent System.
	Type 2 Requirements: (Also see "Site Preparation" section below)
	1) Server computer - See computer section below. 2) Workstation computer See computer section below. 3) Telephone/Headset for each agent and supervisor. We do not provide these because there are a wide variety of choices and preferences. Recommended - Go to http://www.headsetexperts.com or Office Depot. For corded headsetst: Plantronics T10, priced from $60 to $90. For wireless headsets: Plantronics CT11 or CT12, priced from $50 to $100. 4) Telephone Lines for dialing may be standard analog or digital T1-PRI (either 4 ESS or 5 ESS or DMS 100). Note: T1-AMI lines are not supported. VoIP lines are not recommended. The telephone company feature “call transfer disconnect” or a PBX will be needed if call transfers will be used. Phone lines are NOT needed for any agents because the PIKA voice boards fulfill that need. Note: Telephone cables are NOT supplied with the Type 2 Predictive Dialers due the unknown lengths that each customer requires.

	Networking
	Prior to installing the Predictive Dialer (PD), the Server and each Agent Workstation computer will need to be networked together with a private peer to peer network using a dedicated switch (not an internet switch or router). The number of agents you can network will depend on several factors including your data base type and size, how many users are on the network, and the speed of the network. It is highly recommended that someone on your staff be a proficient network technician or that you have a network technician available locally for the initial installation and to help whenever your network goes down. If needed; however, on-site installation and/or training is available for an additional charge. Also, the Server and Workstations' network must be dedicated to the PD when in use. If not dedicated, there may be delays in transferring the data to the agents, resulting in hang-ups and lost calls. Surfing the internet or using other programs over the network will interfere with the speed, performance, and security of your PD. A second network card should be installed on workstations that need to use the internet while also using the PD. These network cards should connect to a separate switch and workgroup that is not connected to the PD dedicated network.

	Site Preparation
	When purchasing a Predictive Dialer, there will be a number of issues to address prior to installation: 1) Computers - Do you have the necessary server and agent computers and monitors? (See computer section below) 2) Networking - If using Type 2 for multiple agents, do you have someone local to install your private Peer to Peer Network using a dedicated switch, or will you need someone to travel to your site for the installation? 3) Telephone Service - Do you know what kind of telephone service to order and by what date will the lines be installed by your telephone company? Do you have someone available locally who will wire the telephone lines to the server computer? 4) Telephone/Headsets - Do you have the proper type of equipment for each agent? Do you have someone available locally to install and wire each telephone/headset from the server computer to each agent's workstation? 5) Dialing Lists - Do you have telephone lists to dial? 6) Do Not Call Lists - Are you registered on Federal and/or State web sites if required by law? 7) Qualified Personnel: - Do you have agents? Do you have an agent supervisor? Do you have a technical person readily available locally if your telephones or computer system goes down? If you need help or do not know the answers to all of the above questions, please contact us prior to purchase and/or prior to installation.

	Computer - Recommended Specifications
	Server PC: At least 2 GHZ processor, 512 MB of RAM, 20 GB of AVAILABLE hard drive space, CD ROM Drive, Super VGA Monitor, Keyboard, Mouse, and Surge Protector and/or Battery Backup for the electrical and telephone lines. The computer's case and motherboard should have PCI slot(s) and enough room for the PIKA voice board(s) to fit in the chassis. PIKA voice board sizes are listed on the Pricing page. Note: If you will be importing large lists of telephone numbers, you may need a faster processor, more RAM, and more hard drive space. The Type 1 Single Agent works with either Windows XP Home or Pro, while Type 2 Multiple Agents needs Windows XP Pro on the server PC. (Windows Server is not required). If purchasing Type 1 Single Agent system, the Agent may also use the Server PC as an Agent Station or use a separate Agent Work Station as described below. If purchasing Type 2 Multiple Agents system, each Agent will need the Agent Work Station as described below. Agent Work Stations (desktops or laptops): At least 1 GHZ processor, 512 MB of RAM, 10 megabytes of AVAILABLE hard drive space, Super VGA Monitor, Keyboard, Mouse, and Surge Protector and/or Battery Backup for the electrical lines. Works with Windows 2000 or XP Home or Pro (Pro Preferred). Note: Inexpensive work stations can be purchased from various manufacturers.