1. What is the difference between a predictive dialer and an auto dialer?
2. Does Piranha scrub my dialing list for DNC (Do Not Call) compliance?
3. What format does my dialing list have to be in?
4. Does each agent have to have a telephone line?
5. How much delay is there before the call is connected to an agent?
6. Can I use Piranha with VoIP telephone service?
7. How does the system know when agents wil be available to receive a call?
8. How does Piranha handle no answers and abandoned calls?
9. What type of reporting is available?
10. Can the dialing be scheduled?

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1. An Auto dialer dials telephone lists and leaves pre-recorded messages to live answers and answering machines. A Predictive Dialer dials a list ot phone numbers and connects the calls to agents. It predicts when agents will be available to take the calls.


2. Yes, Piranha enables you to scrub your dialing list against State, Federal and In-House Do Not Call (DNC) lists.


3. You can import many different formats of telephone lists into Piranha. The most common ones are .txt and .csv files.


4. No each agent does not have to have a telephone lines. Outbound telephone lines are only required at the server.


5. When you have the system set to connect both live answers and answering devices to your agents, the speed of the connectivity is instantaneous because the system does not have to wait to “listen” and determine whether an answering device has answered. If you have the system set to connect only live answers to your agents, then it must “listen” to determine how the call has been answered. On live answers, there will thus be a delay of about 1 second from the end of their “Hello” to the time the call is connected to the agent.


6. It's not recommended. VoIP (Voice Over Internet Protocol) services, often do not work well with predictive dialing. This is due to the quality of the service, band width fluctuations, amount of activity on the VoIP service, number of lines, etc. In addition, most VoIP companies have restrictions against the use of auto dialers, predictive dialers, and fax broadcasting.


7. Piranha uses an algorithm based on the average length of wait time for an available agent for each “campaign”. The more experience our Predictive Dialer gets with each of your campaigns, the more accurate it becomes predicting when to dial. Note: There will be cases where the system “predicts” that one or more agents will be available at a certain time, and begins dialing, yet no agents do actually become available when a call is answered by someone. In those cases, laws may require the system to leave a pre-recorded message to anyone that answers. Laws vary from state to state or country to country; therefore, the system can be tailored to suit your needs and/or legal requirements.


8. Our system is capable of full compliance with US Federal Laws which prohibit telemarketers from abandoning any outbound telephone calls, and provides, in a safe harbor provision, that to avoid liability under this provision, a telemarketer must: 1) abandon no more than three percent of all calls answered by a person, 2) allow the telephone to ring for at least fifteen seconds or four rings, 3) whenever a sales representative is unavailable within two seconds of a person’s answering the call, a recorded message (without a sales pitch) should be played stating the name and telephone number of the seller on whose behalf the call was placed, and 4) maintain records documenting compliance. Note: Legal requirements may change from time to time.


9. The results of each call are logged for your records. The system marks telephone numbers that are busy, unanswered, hang-ups, operator intercepts (SIT tones), answering machines, and faxes.
   A wide variety of informational reports can be easily created using our report builder. In addition, the status of the system and each agent is available to the supervisor in real time.


10. Beginning and ending dialing times can be scheduled.